Problem with prebuilt website

acandelari

Hello, I've just bought another licence for the theme and registered on my website, I have a problem installing a prebuilt website, I get this error: Can not get domain name.

I've checked on the licence manager and there's no trace of the new registration, how can I solve the problem?

Phil

Hello,

Please, deregister your license key, register it again, and check if this issue still appears.

You can also try to turn off all of the plugins and check if it works then.

Thanks

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werderswindon

Have you fixed it ?

acandelari

Done, it is not working.

The new licence is not appearing on my list

Phil

Please send us WordPress dashboard access, license key, and Envato username privately through the contact form, which is on the right side http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Thanks

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acandelari

done, but I forgot to attach the link to this discussion...

Sorry...

Phil

We had some problems with our server. Now when you deregister and register your license key through the dashboard panel, it should work. If you will still have any problems with it, please let us know.

Thanks

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