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Registered but NOT registered

I've just bought the BeTheme and installed on my new Wordpress installation.

I've downloaded my Licence certificate and purchase code and entered that into the BeTheme Dashboard and it has registered.

I then wanted to install a pre built website but that fails saying that Can not get domain name.

I then tried another that required plugins installed and that also failed saying that the install files are empty.

Reading the forum this is all about the theme not being registered.

So I checked using

and it reported purchase code and Envato username and it reported purchase code has not been registered.

Can someone please help so I can start using this theme.

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