Access to dashboard

gpolitel

Hi,

after updating theme i can't access to wordpress dashbord.

My website is https://www.rdslab.com/

The login page is https://www.rdslab.com/wp-admin

Many thanks in advance.

Phil

Hello,

Please, turn off all of the plugins, refresh your cache, and check if this issue persists.

Moreover, if you are using a child theme, please, switch to parent, and recheck it.

Thanks

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gpolitel

Hi, I can't login into dashboard, therefore i can't disable the plugins.

Phil

Sorry, I thought that you are talking about the Betheme Dashboard.

Is there any error message when you try to log in?

If yes, can you send me a screenshot showing it, please?

Please, ensure that you did not make any typos in the username and your password.

Thanks

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gpolitel

There isn't any message,

after entering credential the page initially loads but then stops, and i can't login.

Phil

Please, install a fresh copy of Betheme via FTP, and check if this problem still appears.

You can check how to do it under the following link:

https://support.muffingroup.com/documentation/installation-updates/

Thanks

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