“The package could not be installed. The package contains no files.” error too

ggibson305

I've reviewed the FAQ docs and did some initial trouble shooting already. Here is where I landed:

• I checked the domain associated with the licenses for the theme and it shows the IP address and not the actual domain name. Let me know if this is an issue.
• I did update our server setting to meet minimum requirements

I'm currently not able to update the Be Theme or update the packaged plugins. Please advise on what I can do to resolve this.

Thanks

Phil

Hey,

This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).

After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.

Thanks

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ggibson305

Hey Phil, Thanks for you quick reply. I will work through your recommendations and report back tomorrow.

ggibson305

That worked! Thanks for your help Phil ?

Phil

I am glad that I could help. ?

Do you need help with anything else?

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next