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BeTheme Won't Update to Latest Version

bhawleybhawley
in Updates & Changelog

I am trying to update to the latest BeTheme version from version 21.0.5.

Each attempt returns the same message of "Update Failed: The package could not be installed: The package contains no files" (screen shots included)

My license key is NOT used on more than one domain. It is only used on this domain and only for this site.

How do I update the theme?

themeUpdateFailure1.JPG
themeUpdateFailure2.JPG
themeUpdateFailure3.JPG


Comments

  • PhilPhil

    Hey,

    If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).

    After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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