Update can't complete nothing to unpack
Dear BeThemed,
We are using this theme to build a tattoo website with. The site has been finished and uploaded to the live environment and all works accordingly except for one thing. When we try to update the theme, and the needed plugin with it. The site gives back an error. It seems to download the package well but when almost complete it gives a error that there is nothing to unpack. Do you have any knowledge on how to fix this? I cant seem to get it to work. If it would be possible to sent any login details through for the website i would love for you to take a look.
Thanks in advance.
Jeffrey Koppert
Comments
Hello,
Can you tell me what exactly the error says, please?
It would be great if you attach a screenshot showing it.
Thanks
Here by I attached an error when trying to update the BeTheme Theme from 22.0.1 to version 24.0.1.
Hopefully you could help us out!
Thank you!
Hey,
This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
Thanks
I will try this and let you know tonight if this works! Thank you in advance!