the import of the pre built website does not work
I followed the youtube videos to install your theme perfectly, but when I import a template, it does not import the media files and does not adapt to Elementor Pro at all
I followed the youtube videos to install your theme perfectly, but when I import a template, it does not import the media files and does not adapt to Elementor Pro at all
Comments
Hello,
Please share with us your PHPINFO file. It's really necessary right now.
If you do not know how to do it, please check this topic:
https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/
Also, it would be great if you describe your issue in more detail and attach screenshots showing what is happening.
Thanks
Voici : https://emmanuelastre.fr/phpinfo.php
And I don't need to take screenshots, just go and see how the template imports on the site: https://emmanuelastre.fr/
Please do not create duplicate discussions, it will not speed up anything.
It seems that your server settings are fine. Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks
It seems that the issue might lay on your hosting side.
Please, contact your hosting provider, and ask them to look at the logs and if there are any errors to fix them.
Thanks
My hosting has nothing to do with your theme, I know wordpress very well and the problem comes from your side
If this does not work, please reimburse me
The images are downloaded from the server, and your hosting may block them somehow. That is why I suggested you contacting the hosting provider to ask them to look at the logs.
About the refund, send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact.
Thanks