Can't update Betheme

Hi there recently purchased the Betheme for a new website and unfortunately when trying to update it in WordPress I get this:

Downloading update from https://api.muffingroup.com/them.........

"An error occurred while updating Betheme: The package could not be installed. The package contains no files."

Unpacking the update…

Installing the latest version…

Theme update failed.


Disabling Maintenance mode…


All updates have been completed.

Comments

  • Hey,

    This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.

    If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).

    After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.

    Thanks

  • Thanks Phil the theme was activated in a staging environment. Would I need to deregister it and then re-activate it now that it is in production?

  • Yes, because of the license key terms & conditions.

    All of the themes on the Envato market are under the same license, details: https://themeforest.net/licenses/standard.

    You can use one license per end product to use any pre-built website you desire or mix them, but you cannot use the theme license on two domains.

    The only exceptions are for subdomains or subfolders. You can register unlimited subdomains with one license key, as long as the main domain is registered under the same key.

    This also applies to subfolders on localhost installations.

    Thanks

  • Thanks Phil fixed it right away!

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