Cannot update revolution slider
Hello I have a problem with the updates of revolution slider, I´ve tried to update the plugin and an error appeared that the update has failed and now, the slider on my website has dissapeared! And now says: Installed But Not Activated, Requires Update" It was activated already and now it says is not. Who can help me?
Comments
Hi,
Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you provide us the link.
It is always a good idea to also attach a screenshot showing your issue.
Thanks
Hello! the link of the website is: https://plazadelduque.com/
And here is the problem that appears everytime we tried to update:
Hey,
This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
Also, I can see that you do not have the newest version of Betheme.
Please, update your theme, and check if the issue persists.
Thanks
Hello again, the problem was solved! The theme was registered in the development site and in the production site. Once I did what you told me, all the issues were solved. Thank you very much!
That is great that all your issues are gone! 😀
If I could help you with anything else, please, let me know.
Thanks