Updated over FTP from Version 20.8.1, using child theme - critical error
Hi, tried changing to the default theme and the site is working, but can't make it work with betheme child.
All plugins are disabled.
Hi, tried changing to the default theme and the site is working, but can't make it work with betheme child.
All plugins are disabled.
Comments
Hello,
Can you send me a screenshot showing this critical error, please?
Notice that we do not support theme files customization, and our help can be limited according to the error message.
https://support.muffingroup.com/documentation/installation-updates/#child-theme
Thanks
Hi,
I've reverted parent to ver. 20.8.1. and the site is working, don't have screenshot.
Please, create a subdomain where you will put a duplicate of your website.
For it, you can use the Duplicator plugin.
https://wordpress.org/plugins/duplicator/
You can register unlimited subdomains with one license key, as long as the main domain is registered under the same key.
This also applies to subfolders on localhost installations.
When you do this, update the Betheme on this subdomain, send me an error message, and check if your website works when you switch to the parent theme.
Thanks
Hi,
duplicated site, updated theme, switch to parent, works. Switch to child, message "There has been a critical error on this website."
If the theme works with the parent theme, unfortunately, I cannot help you.
I do not know what changes you made in the child theme, and we do not provide help with files customization.
In this situation, you should contact your web developer to inspect what is the source of this issue.
Best regards