One of my keys is showing as exceeded limit

wpriestley · July 2021

Hi

Key starting with is showing as exceeded limit?

3957005e-691f

Item ID

7758048

Purchase Date:

2014-06-18 00:41:39 UTC

This was registered to braintreecommunitycentre.org.uk

This was showing as exceeded even though this has been valid and the license hasnt changed

I have tried deregistering and re-registering however getting an exceeded limit message even though this has been de-registered?

Phil · July 2021

Hello!

There you will find our license key management tool. Use it to deregister your license, and try to register it then.

Thanks

wpriestley · July 2021

Hi Phill

The license pannel showed as exceeded so I removed it and tried to re-register upon doing so it said that it had been exceeded

This is for another license code of which support had expired. Could you PM me and I can give you the full license

Phil · July 2021

The support is not permanent. When you buy a license key, you get 6 months of support, which can be extended to 12 months.

You can read more about the support policy under the following link:

Remember also that you can extend/renew support in the Envato market.

Thanks

wpriestley · July 2021

I understand

However I have three seperate licenses and one of them is not working as it says limit exceeded

3957005e-691f

is the one which is showing as exceeded even though there is only one active install using this key?

wpriestley · July 2021

Hi Phill

Im dissappointed of the lack of support in regards to a license working and suddenly not without reason

I have three seperate licenses with you and yet you refuse to tell me why one of my licese keys no longer works

This has left me wanting to cancel all licenses and move my clients away from using betheme.

Therefore Please go ahead and cancel the other two licensed purchaces for account wpriestley.

Phil · July 2021

Sorry but you wrote beyond my working time, and I did not even have a chance to answer you.

If you really want to cancel all your licenses, please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact.

But I would like to help you with the license that is not working, and I would need a screenshot showing a message when you try to register it.

Thanks

wpriestley · July 2021

Thanks Phill

I dont want to be posting license keys on a public forum. I have therefore sent a message via themeforest

Cheers,

Warren

wpriestley · July 2021

This has now been resolved.

Thank you for your help

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