Update problem
Hi I have an issue with WPBakery Page Builder, BeTheme Header Builder, Slider Revolution update - which is currently not working. The status states that they are installed but not active, and that they are newer versions and need to be updated. When attempting to update, the information shows sequentially:
Unpacking the update...
Installing the latest version...
The package could not be installed. Package does not contain any files.
Updating the plug-in failed.
I also have a problem installing BeCustom.
Downloading the installation package from https://api.muffingroup.com/plugins/download.php?code=af3c14f1-2112-413d-a634-b9cc5ef5284e&plugin=becustom...
Unpacking the package...
Installing the plugin...
The package could not be installed. There is no file in the plugin.
Installation of the plug-in failed.
I will be grateful for your help, kind regards.
Comments
Hey,
This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
Thanks
This solved the problem, thank you for your quick help and have a nice day.