Elementor editor doesn't load properly

becky20

Hi there,

I'm trying to edit my site, but I cant' seem to do so, since the Elementor editor doesn't load properly.

There's an endless loading icon and all options are greyed out. Please see the attached screenshot.

I updated all PHP settings that were required for the theme as well as all available theme/WordPress updates. It still does not load.

Screen Shot 2021-08-18 at 1.33.37 PM.png

Please advise, thank you!

becky20

Is there anyway we can make this a private ticket? I didn't see that option anywhere.

Phil

Hello,

Please, turn off all of the plugins except the Elementor and check if this issue persists.

Moreover, check if the same thing happens on other browsers or in incognito mode.

We do not provide private tickets. However, you can contact us on this forum or a private message thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact.

Thanks

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becky20

Okay, thanks for the feedback. I tried disabling all plugins, one by one. The issue is still there..

Phil

Hey,

Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Thanks

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