problem with up date. Update file is empty
Good morning since the first installation the update doesn't work.
this is the screen shoot.
I need help but I don't understand how to open a personal ticket?
Good morning since the first installation the update doesn't work.
this is the screen shoot.
I need help but I don't understand how to open a personal ticket?
Comments
Hey,
This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
Thanks
Pablo thanks, I've develop the site with a temporarary url (www2....)
All ok
best regards
carlo