Unable to update theme or download betheme plugins
Hi,
I am unable to update to a new theme, and unable to download betheme plugins. I get the following message for updating the theme:
An error occurred while updating Betheme: The package could not be installed. The package contains no files.
what should I do?
Comments
For the plugin i get the same error: The package could not be installed. The package contains no files.
Hey,
This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
Thanks
Hi, the licence key is only used on one domain - I recently changed it though from a temporary wordpress version to the actual domain. Can I deregister the licence key without loosing my content and website?
link to website: https://avanti.se/
I built the website using elementor
Yes, deregistering will not affect your website because all content is stored in a database.
However, if you are not sure about your actions, remember that it is always good to do a backup of your website before major changes. For backups, I recommend the Duplicator plugin.
Best regards