Woocommerce & Bookings not working

Egly

Hi,

my shop worked perfectly until one update, i dont know which one.

You can go to my shop, configure the product, select a date but when you hit the "jetzt buchen" (book now) Button nothing happens.. When i disable BeTheme it works perfectly.. It also works, when i disable booking..

Site: https://www.fotobox-amberg.de

annmills

We are seeing the same issue. With the last BeTheme update, we are unable to add items to the WooCommerce cart. We have had to revert back to the previous version of BeTheme to get our carts working again on two different shops.

Phil

Hey,

Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion and information on who this dashboard is.

Thanks

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annmills

Good morning, and details sent. Thank you.

Phil

Can you create a subdomain with a copy of one of your websites so I could check this issue, please?

You can register unlimited subdomains with one license key, as long as the main domain is registered under the same key.

For creating a copy, I suggest using the Duplicator plugin.

Thanks

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Egly

Hi,

i have installed a test site and sent you the details via contact form.

Thanks!

Phil

Hi @Egly,

I need to ask you one more thing. Please, send us your FTP access because we need to look at the files.

Please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact.

Remember to attach a link to this forum discussion.

Thanks

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Egly

Ok, i sent you the access.

Thanks

Bastian

Phil

Sorry, but we didn't get any message from you yet.

Please check your mail inbox for our response. Look also inside the spam folder.

If you don't have any message from us, please send your login credentials again.

Be sure that you sent all of the required information mentioned in the previous message.

• link to this forum discussion
• your FTP access

Thanks

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Egly

Ok, i sent it again 😀

Phil

This issue is related to the AJAX option from WooCommerce -> Settings -> Products.

After disabling this option, it is working again.

Thanks

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annmills

Thank you. We will give it a try.

Egly

Thanks! I see it working on the test site, but i cant get it running on my live site after changing the setting..

What else have you done?

Phil

The only AJAX option was disabled, but the update fixing it will be released today.

So after the update on your main website, this problem should be gone.

Thanks

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annmills

Thank you for addressing this issue.

annmills

Could you confirm if the update has been released that fixes this issue? We just updated BeTheme on one of our sites, and the cart is not working; however, it may be prior to your update? The site URL is https://hwis.org/. The version of BeTheme we just updated to is 25.1.1. Thank you.

Egly

Hi Ann, i think this was not the update he was talking about. 25.1.1 is the version which is also not working for me..

annmills

Thank you for letting me know.

Phil

The update is available, please, update your theme, and let me know if still have any problems.

Sorry for the obstacles.

Best regards

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annmills

Good morning, I have installed the update for https://hwis.org/, and I still have the same error. I am unable to add items to the cart. Even though you have filled in the attributes for the product, WooCommerce does not think you have, and therefore, will not let you add items. It was not an issue two versions of BeTheme ago. So, in the screenshot below, even though this information was added, WooCommerce does not think it has been added so does not add the item to the cart.

Phil

@annmills,

It is due to the AJAX option. With the plugins you are using it should be disabled.

I have already done it for this website, and you can check that adding to the cart is working.

Thanks

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Egly

It works fine after updating 👌🏼

Thanks Phil!

annmills

Yes, I see and it works for me too. Thank you, Phil!