Broken website! Muffin builder sections gone!

dlapollabasx

I needed to export a page to another page. The exporrt didn't work. So I cleared my cache. Page was the same but the export still didn't work. I updated my plug-ins. The export still didn't work but the page was the same. I updated Betheme, still no export but page was the same. Updated WordPress, export still not working and page changed!!!! Now the sections of muffin builder that were there before are suddenly gone! No revisions available. I'll have to do a restore. How could an update delete whole sections of the muffin builder???

PLEASE HELP!

Phil

Hello,

If you did not modify your database, the update would not remove anything from your website.

Please, turn off all of the plugins, refresh your cache, and check if the problem persists.

Moreover, if you are using a child theme, switch to parent, and recheck it.

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

dlapollabasx

I had the ISP revert back to a previous backup. I still cannot export content from one page to another and I used to be able to do this before the most recent BeTheme update.

dlapollabasx

I created a phpinfo.php file - could you look at this and tell me what the problem might be?

http://staging.basxsolutions.com/phpinfo.php

Phil

I can see that you have a low max input vars and max input time set on your server.

Please, contact your hosting provider, and ask to increase these values:

• max input vars to at least 5000
• max input time to at least 180

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next