I can't update, and my license doesn't verified.
Dear muffin
I have problem with my website, I can't update my website.
" An error occurred while updating Betheme: Could not copy file. betheme/muffin-options/fields/visual/field_visual.php "
Please I need help.
Thank you
Comments
Hello,
Please, turn off all of the plugins, refresh your cache, and check if the problem persists.
Moreover, if you are using a child theme, switch to parent, and recheck it.
Thanks
I did it..
but I saw another error..
" An error occurred while updating Betheme: Could not copy file. betheme/muffin-options/svg/select/product/_default.svg "
I can't update plugin too..
what's going on??
Please, contact your hosting provider, and ask your permission settings and about this issue.
Moreover, please check if your website is not used on more than one domain. Finally, use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
Thanks