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"Your cart is currently empty" message appears even though cart is not empty

zclawebadminzclawebadmin
in WooCommerce

Hello,

site: ZCLA.org

We've been hearing scattered reports from our membership that they are clicking the add to cart button and then getting a message that says "Your cart is currently empty". I was unable to get the problem to happen on my desktop, but I've encountered it on my laptop: MacBook Air (13-inch, Mid 2013), Safari Version 13.1.3 (15609.4.1), Catalina (10.15.7 (19H2). I've also encountered it on my iPad and on my iPhone.

I just tried it again on my MacBook:

  1. I go to our donate product, I attempt to add a $500 donation to the cart. I click on "Add to cart" and the checkmark appears and the side-cart window slides into view. However, the side-cart window says "Your Cart is currently empty" with no available options or actions. When I close the side-cart window, it's obvious that the add-to-cart was successful, because the shopping cart icon at the top of the page has a "1" on it and the value shown is $500. If I click on the shopping cart icon shown at the top of the page, the side-cart again slides into view, but it still says "Your cart is currently empty". If manually type in the address of the shopping cart (ZCLA.org/store/cart), it takes me to the main shopping cart page and the item is listed, so it obviously added it to the cart, but isn't communicating with the side-cart function.
  2. This is confusing to some of our users, so they are clicking add-to-cart multiple times and ending up with multiple duplicate items in their cart, after which they give up and fail to donate (at this crucial end-of-year time).
  3. I attached a couple of pics that I took on the laptop to show what it looks like. Again, it obviously is working fine, except for the fact that the side-cart shows an empty cart and doesn't provide any other options.
  4. If you can give me any advice, I would really appreciate it. The best thing I can think of at this point is to disable the side-cart option.

Thanks for any help!

Reeb

Comments

  • PhilPhil

    Hello,

    Please, go to WooCommerce -> Settings -> Products, uncheck the AJAX option, and see if the problem persists after that.

    image.png

    Thanks

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  • zclawebadminzclawebadmin

    I did that, but then it was adding items to the cart without any confirmation message or anything. The page would just refresh with no alert or anything. So I tried re-activating the "redirect to the cart page after successful addition" and that seemed to work. So after that, I disabled the sidecart feature. Now it's back to the way it was, which is great. No side-cart. And it takes people to the cart page every time they add an item. Thank you!

  • PhilPhil

    So everything is fine now?

    Is there anything else I can help you with?


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • zclawebadminzclawebadmin

    Everything is fine now. Thanks!

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