Unable to update
Is anyone having issues updating their theme?
I am currently on Version 25.1.3
I am getting 'Update failed: The package could not be installed.' when trying from the theme manager and the below when trying from the dashboard
We are also unable to install the header builder - it says the files do not exist - same as below.
Wordpress is on version 5.8.2
This is the error, I have crossed out what I assume is my license key
Thanks
Comments
Hey,
This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
Thanks