update the theme
Did I understand correctly:
In order to update the theme of my homepage, which has been online since 2018, I have to deregister the old BeTheme in WordPress and register it again with the newly purchased code?
Did I understand correctly:
In order to update the theme of my homepage, which has been online since 2018, I have to deregister the old BeTheme in WordPress and register it again with the newly purchased code?
Comments
Hello,
You do not have to use the newly purchased code because the Betheme license and its update are a lifetime.
The only support is periodic.
However, if you have any problems or error messages with theme updates, please, let me know.
Thanks
Yes I have problems and error messages with theme updates.
When I try to update the BeTheme in WordPress I get the following error message:
Theme update failed.
An error occurred while updating Betheme: the package could not be installed. The package does not contain any files.
In the Mail Atachement you can see the complete Error Description.
Best Regards,
Oliver von Guerard
Hey,
This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
Thanks