update the theme

Did I understand correctly:

In order to update the theme of my homepage, which has been online since 2018, I have to deregister the old BeTheme in WordPress and register it again with the newly purchased code?


  • Hello,

    You do not have to use the newly purchased code because the Betheme license and its update are a lifetime.

    The only support is periodic.

    However, if you have any problems or error messages with theme updates, please, let me know.


  • Yes I have problems and error messages with theme updates.

    When I try to update the BeTheme in WordPress I get the following error message:

    Theme update failed.

    An error occurred while updating Betheme: the package could not be installed. The package does not contain any files.

    In the Mail Atachement you can see the complete Error Description.

    Best Regards,

    Oliver von Guerard

  • Hey,

    This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.

    If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).

    After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.


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