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Company 5 demo server error 403

Hello Be Team!

Could you please check the demo ‘Company 5’ because after installing this demo we are getting every time after saving the Theme options server error message 403. We do not have this issue with other demos. The dev url is: https://magical-burnell.185-138-42-58.plesk.page/

Comments

  • Hello,

    Please, turn off all of the plugins, refresh your cache, and check if the problem persists.

    Moreover, if you use a child theme, switch to parent, and recheck it.


    Thanks

  • Thank you for the answer.

    The issue is caused on the fresh installed theme with only the required plugins.

    Even with the parent theme the issue persists, but for sure we will need the theme work with child theme for further development.

    There is no such an issue with other templates, Could you check this demo please?


    Thank you in advance

  • I have imported this demo, but it is working correctly for me.

    Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Thanks

  • Hello,

    We have sent the access to the website through the contact form.


    Thank you as always.

  • I did not find anything that could be related to the Betheme.

    Please, contact your hosting provider and ask to look at the server logs to know what is causing this issue. They should be also able to resolve this problem.


    Thanks

  • To test this we will change the server. How to reset the themes purchased code for a new domain?

  • You can deregister the theme through Betheme -> Dashboard, or use our API tool.

    There you will find instructions and a link to our license tool.

    Thanks

  • Thank you for this.

    We chave changed the server and it looks you were right, now the demo is working, however

    After the latest update we are getting the dashboard error: Notice: Constant FS_METHOD already defined in /var/www/vhosts/adoring-herschel.65-21-192-190.plesk.page/httpdocs/wp-config.php on line 92


    The new url is https://adoring-herschel.65-21-192-190.plesk.page/ the credentials are the same.

  • The error may cause the issue that we can not upload any new image into the website as well as the plugin can not be loaded.

  • I have solved this issue by removing the define ('FS_METHOD', 'direct'); fro the config file, but I am not sure if this is the proper way. Could you please check this on your side?

  • The error message refers to the WordPress file, not Betheme, so, unfortunately, I cannot help you with that.

    You should contact WP support instead.


    Thanks

  • Hello,

    There is an issue with the Bakery life builder in BeTheme files. Please see the message below, Could you assist with that as soon as possible please?

    Warning: require_once(/var/www/vhosts/adoring-herschel.65-21-192-190.plesk.page/httpdocs/wp-content/themes/betheme/visual-builder/partials/preloader.php): failed to open stream: No such file or directory in /var/www/vhosts/adoring-herschel.65-21-192-190.plesk.page/httpdocs/wp-content/themes/betheme/visual-builder/classes/visual-builder-class.php on line 227

    Fatal error: require_once(): Failed opening required '/var/www/vhosts/adoring-herschel.65-21-192-190.plesk.page/httpdocs/wp-content/themes/betheme/visual-builder/partials/preloader.php' (include_path='.:/opt/plesk/php/7.3/share/pear') in /var/www/vhosts/adoring-herschel.65-21-192-190.plesk.page/httpdocs/wp-content/themes/betheme/visual-builder/classes/visual-builder-class.php on line 227



    Thank you as always.

  • Okay, I have resolved this issue.

    Thank you!

  • That is great you resolved it.

    If I can help you with anything else, please, let me know.


    Thanks

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