Muffin Builder Live not working

joceyperez

I can't open it. I get the error below.

Warning: require_once(/home/vmediaco/public_html/vmediaconcierge.com/wp-content/themes/betheme/visual-builder/partials/preloader.php): failed to open stream: No such file or directory in /home/vmediaco/public_html/vmediaconcierge.com/wp-content/themes/betheme/visual-builder/classes/visual-builder-class.php on line 227

Fatal error: require_once(): Failed opening required '/home/vmediaco/public_html/vmediaconcierge.com/wp-content/themes/betheme/visual-builder/partials/preloader.php' (include_path='.:/opt/alt/php73/usr/share/pear') in /home/vmediaco/public_html/vmediaconcierge.com/wp-content/themes/betheme/visual-builder/classes/visual-builder-class.php on line 227

Here is the system's information.

WordPress version 5.8.3

Current theme: Betheme Child (version 2.0) Current plugin: (version ) PHP version 7.3.33

coreyphall

I am getting the exact error after updating my site to Betheme 25.1.9

Phil

Hello,

Thank you for noticing.

The fix for this issue is already available. Please, update your Betheme, and all will be fine.

Thanks

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joceyperez

Hello,

It works, thanks.

joceyperez

Hello,

Now I have another issue. It never saves. See attached. It stays in a loop spinning but does not save.

Phil

Can you tell me what you did so I can reproduce the steps in my environment and test them?

Thanks

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aroseartist

I'm having the same: dumped cache, signed out and back into WP -- I already updated the theme but the /services page just won't save if I change anything significant.

I had to delete blocks to get anything to save. Replicating a wrap anywhere seems to freeze it though I can add one from scratch. Also the page won't update with the new footing settings... I tried to clone the page and wipe pieces but didn't clear anything. Still the spinning wheel and lost work...

Phil

Hey @aroseartist,

Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Thanks

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Phil

You have a low max input time and max input vars set on your server.

Please, contact your hosting provider to increase these values:

• max input time to at least 180
• max input vars to at least 5000

Thanks

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aroseartist

Brilliant - fixed. Thank you.