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I couldn't update the theme. I just have 3 days to do it

Hi Support

I have a problem updating the theme, I can update up to 25th feb. But when I try to do it i got this message...

"An error occurred while updating Betheme: Unable to unzip package. The package does not contain files."


Comments

  • Hey,

    This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.

    If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).

    After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.


    However, notice that the support period refers only to this forum. If it ends, you will not be able to create new discussions, but you can still update the Betheme because the license is for a lifetime.


    Thanks

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