Flexible Product Fields Pro Stopped Working with Betheme
One of your clients recently notified us of a problem they are having with their product options not being added to the cart. This began sometime over the past month or so, but I don't have an exact date.
They are using a plugin called Flexible Product Fields Pro to handle product options. They are on the latest version of WordPress (5.9.2) and Betheme (26.2.1). All plugins have been fully updated.
The website is https://blooddiamondmotorsports.com/ but I made a complete copy for testing on https://staging.blooddiamondmotorsports.com/.
You can see one of the products at the following URL.
When you select any combination of options and submit, the product will be added to the cart just fine, but none of the options come over.
I tried disabling the child theme and all 3rd party plugins but this didn't work.
I also tried testing with the "Storefront" theme and the options work fine.
Something changed with Betheme over the past couple of months that stopped the Flexible Product Fields Pro from working. Can you assist with this? I can give you any further information you need, including WordPress credentials to my staging environment.
Thank you very much for your help!
Comments
Hi,
Please, go to WooCommerce -> Settings -> Product, uncheck the AJAX option, and check if the problem persists.
Thanks
That did seem to correct the problem. Thank you!