Updating the BeTheme on a website

becky20

Hi,

I'm trying to update the Betheme on a website I have to the latest version but when I update it I get an error stating, "An error occurred while updating Betheme: The package could not be installed. The package contains no files."

Can you please assist me with this asap? Also is there a way to make this ticket private?

Thanks,

Pablo

Hey,

This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).

After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.

Thanks

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