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when importing a page from pre build website, media does not import

dear guys

i just have read the FAQ for the mentioned problem. when i import complete pre built website everything is ok. but when i import one page from a pre built website , then contents import but media could not be import. please advise

Comments

  • Hi,

    Do you have any plugins active except the required ones for that demo? If yes, please, disable them, and check if the problem persists.

    Are you using multisite?

    Can you tell me what demo are you importing, please? If it is one of the newer ones, please, try to import an older one for test and check if the media from it imports.


    Best regards

  • hi

    the installed plugins are the plugins inside betheme. nothing else. no matter which theme, all have the same problem. i have tried more than 10 pre built websites. as i said when i import complete prebuilt website, everything is ok but when i choose one pag of the same website, then media did not loaded and just content import.

    i just tried now an old prebuilt website and again the same problem. also i am not using multisite.


    wait for your quick solution.

    thx

  • Please share with us your PHPINFO file. It's really necessary right now.

    If you do not know how to do it, please check this topic:

    https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/

    Thanks

  • You have some low values set on your server.

    Please, contact your hosting provider and ask to increase them:

    • max execution time and max input time to at least 180
    • max file uploads to 40
    • max input vars to at least 5000

    When you do that, please, check if the problem still appears.


    Thanks

  • hi

    the local values are more than what you request. why its needed to change the master values ???

  • The Master Values are more important than the Local ones because they represent the actual server settings.

    Please, contact your hosting provider to increase them, and check if the problem persists.


    Thanks

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