Can't edit
I can't edit the backend any longer. It used to have a green MuffinBuilder pop-up and once I clicked away/skip, I had full editing. Pop-up is no longer there, nor is access to edit. Almost like the green MB pop-up is invisible. I'm mainly on my newish mac. I have the same issue on my old PC and 3 other macs. My iPhone can access/edit as well as my contractor in another country on a PC from another location. I restarted my modem/airport. I've messed w/ pop-up blockers. But there are other issues not populating like BeTheme Options section. I've restored a backup of the site (a month old0 in case it was an updated plugin causing conflict. No luck. Now I can't even update the content to where I was before I installed the backup. Thanks in advance for any clues on how to get access.
Comments
Hey,
Do you have the newest version of Betheme? If not please, update it.
If yes, please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
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Thanks
Thank you!
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Demonstration of issue: https://www.youtube.com/watch?v=NiGH2EgvZT8
My contractor in another country (pc) can access MB editing, Theme, etc. As can a friend in NY (pc). Have tried on 3 macs, & two older PCs, 3 browsers, and multiple internet/wifi connections. All pop-ups allowed, etc. No luck.
Worked w/ Apple support for a day testing, safe mode, different OS, etc. No luck.
Did you send your WP dashboard access through the contact form from my first message? Because I still did not receive anything.
However, from your video, I noticed that you use a couple of unsupported plugins which might get in conflict with the recent updates.
Please, turn off all of the plugins, refresh your cache, and check if the problem persists.
Moreover, if you use a child theme, switch to parent, and recheck it.
Thanks
One of your unsupported plugins causes it. I have deactivated all plugins except the support ones, and I was able to edit your homepage.
Please, deactivate your plugins one by one and see which one causes it.
Best regards
Question: Were you on a PC or Mac (which operating system?) All Mac and some PC have had no editing access. Some PCs and iPhone remained fine.
Actions taken: I turned off all plug-ins and was able to edit page elements, see media library, widgets, etc. Isolated to a membership plug-in that was causing most issues. However, Media, Theme/Options, Appearance/Widgets, Appearance/Customize, etc. still were not accessible.
Final solution: Rolled back WP o 5.8.4 and everything functions properly. I believe it may be a conflict with its FSE, BeBuilder, and my various combos of plug-ins.
I was testing on a PC with Firefox and Chrome.
On Firefox, editing worked, but on Chrome, it did not until I deactivated the plugins.
After plugin deactivation, I was able to edit with both Firefox and Chrome.
Best regards