Hey guys,
i got a big problem on rs.jmvision.de.
I want to embet the fonts locally. If i click on the button in the Theme Options, it seems to work. But if i go to Safari there is a different font. If I go to my FTP i cant find a downloaded font. Please help me asap
Comments
On Safari it works on the front page but on a subpage the font dont load
Hi,
Did you click on the Download files button, wait until it changes to Done, and click on Save changes?
Did you try clearing the cache in Safari? If not, please, do that, and see if the problem persists.
Best regards
Yes, I try both! But it dont works
Maybe you can see the bug on this site on safari: https://rs.jmvision.de/technischer-handel/
On the front page, everything works: https://rs.jmvision.de
Maybe you cant help me with that problem. We want to public the site today..
Hello,
Please, turn off all of the plugins, refresh your cache, and check if the problem persists.
Moreover, if you use a child theme, switch to parent, and recheck it.
Thanks
Hey guys,
i checked everything you said. But the problem is still there.
The problem is with the font named "Lato". I saw its not only on this page, also on other pages witch running with betheme
Hey guys, please help us out. We detected that this problem is on multiple sites. Thank you very much!
Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks
Thank you very much, i sent u the informations. How long does it take to fix the Problem usually?
We send answers three times a day on the forum. At 12 PM, 2 PM, and 4 PM (UTC/GMT+1).
However, we didn't get any message from you yet.
Please check your mail inbox for our response. Look also inside the spam folder.
If you don't have any message from us, please send your login credentials again.
Be sure that you sent all of the required information mentioned in the previous message.
Thanks
We have to look deeper, and we need your FTP access.
Please, send it like previously through the contact, and attach a link to this forum discussion.
Thanks
Hello,
After further investigation, it looks like the problem is related to your server configuration, exactly with the extracting the file contents (file_get_contents php function).
We created a simple one-line function which tests the connection with, for example, google fonts, its displaying the text of file which you indicated, directly on your page.
On our developer environments (and all, proper working servers), it looks like that:
But on yours, it does not display any of the content, from file_get_contents function. (Test it out, here: https://rs.jmvision.de/tester.php)
You can use this script on other server or even on your local environment if it works correctly.
Please, contact your hosting provider, he should direct you what settings should be changed in your hosting settings to make these functions works again.
Thanks