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It does not allow us to update the theme

Good morning, we have a problem. very recently we bought this theme and created our website. In fact we created two web pages. In one it has allowed us to update the theme, but not in the other. Can you help us by checking why it tells us that there is an error when updating the theme? It is a super simple page, it has nothing more than the wordpress template and 4 sub menus with text. It is as basic as possible, and still presents this problem.


the page is https://sigmareach.org/


Edited by support team:

!! Do not post credentials on the support forum !!


Thank you very much.

Comments

  • Hello,

    By updating the theme, you mean to update to page or whole theme (to upgrade to newer version of theme?)

    Remember, that your license key cannot be used on more than one domain, 1 license key = 1 domain.

    All of the themes on the Envato market are under the same license, details: https://themeforest.net/licenses/standard

    You can use one license per end product to use any pre-built website you desire or mix them, but you cannot use the theme license on two domains.

    The only exceptions are for subdomains or subfolders. You can register unlimited subdomains with one license key, as long as the main domain is registered under the same key.

    This also applies to subfolders on localhost installations.

    Thanks

  • Hello. We have the license for this product. Each page that we have designed with BeTheme has its own license. But still it does not allow us to update the Theme.

  • Hi,

    Can you explain in more detail what is happening when you try to update Betheme?

    Is there any error message when you try to update your theme?

    If yes, can you tell me what it says, please?


    Thanks

  • Of course, this is the message that appears on the page when trying to update the template:

    Downloading update from https://api.muffingroup.com/theme/download.php?code=d19238c3-bf3e-419b-b999-224e780977e6

    Unpacking the update…

    Installing the latest version…

    Theme update failed.

    An error occurred while updating Betheme: The package could not be installed. The package contains no files.

  • This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.

    If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).

    After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme a couple of times (usually it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.

    Thanks

  • Thank you. Indeed, I had registered the Theme in a test version that we had. But this last comment helped us to review and solve the problem.

    Thank you very much.

  • You are welcome.

    If you have any other questions or problems, please, let me know.


    Thanks

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