Content has disappeared
Hi, I was modifying the page https://redacteurs.ch/redaction-web/ with the Muffin Builder.
The content has disappeared after I updated the page. Impossible to access the page history (it was created in 2014).
I also notices problems with the Builder on another page. As soon as I modify an existing page, some of the content disappears.
It happened on this page, as you can see on the screenshots:
https://redacteurs.ch/qui-sommes-nous/check-up-gratuit/
I have disabled WP rocket but the problems remain.
I would like to retrieve the content from https://redacteurs.ch/redaction-web/ urgently. Thank you.
Comments
Hello,
Please share with us your PHPINFO file. It's really necessary right now.
If you do not know how to do it, please check this topic:
https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/
Thanks
Here is the file created
I c
https://redacteurs.ch/cms/phpinfo.php
Hi,
It seems that your server settings are fine.
Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks
Sorry, but the login credentials you have sent are not working.
Can you check them, please?
Thanks
Did you migrate your website or modify your database recently?
Do you maybe have a backup of your website where this page https://redacteurs.ch/redaction-web/ had content?
Best regards
No I did not migrate or modifiy the database.
The only things I modified are the page content of https://redacteurs.ch/redaction-web/.
I also installed the plugin HT CF7 extension, for my contact forms. And created a new page https://redacteurs.ch/merci/
The latest backup from Backupbuddy is from the 27. april.
You can download the backup on my website directly (it is a local backup).
If you know how to recover ONLY the problematic page, you are free to do so.
Thanks.
Please, create a subdomain with a copy of your website, and restore the backup there.
You can register unlimited subdomains with one license key, as long as the main domain is registered under the same key.
This also applies to subfolders on localhost installations.
When you do this, you can use the Export/Import option to copy the content from the backup to the live website.
Thanks
Thanks, but you haven't really dealt with the problem: WHY was my content wiped out, and why isn't there any history available to restore a previous version?
I still want to know what happened and why it happened...
Sorry I did not refer to that.
BeBuilder does not remove anything by itself, and I would assume some interference from the third-party plugins you are using. I noticed a couple of plugins that we do not support on your WP installation.
However, I could locate which one exactly could cause it.
When you create a copy of your website, you can redo things you have done on your main domain, but with all plugins disabled, to check if the page content disappears.
Thanks
Sorry, but you still haven't answered my question. Why isn't there a revision history on the "old" pages.
ONLY when I modify an old page (meaning a page created long before the latest update), there is an autosave and a revision history to restore a previous version.
But all modifications made before the update of the 10th may 2022 do not appear in the revision history.
I believe Wordpress automatically stores 25 older versions in the database. Is there a way to access those versions?
Thank you.
BeBuilder revisions were introduced in version 23, so you will not have access to them because they did not exist before that.
WordPress and BeBuilder revisions are different things, and they store other data.
The only option to restore the content from before version 23 is to restore a whole website backup.
Best regards
Hi, I've created a subdomain and restored the webiste. And followed your instructions.
But BeTheme does not copy the whole page. There are some parts missing. I copied ALL the code in the import/export window
Page that had disappeared restored on subdomain: https://test.redacteurs.ch/redaction-web/
Page after copy on original website https://redacteurs.ch/redaction-web-2/
You can enter on the subdomain using the same credentials.
Thank you
Hello,
First of all, you have to fix the HTML problems of your page:
This is causing the problem of export/import feature.
thanks
Well, I just started to clean the page with the Be Builder on the test.redacteurs.ch, as you suggested.
Deleted an empty section. Just one. The first on the page. Updated.
And the whole content just disappeared. Again.
There is definitely a problem with the Be Builder.
Please use the same credentials to check.
No history available.
Really upset.
I have created a page Rédaction Web test 2022 .
I suggest you clone it and try for yourself to see what is happening.
I have cloned that page, and it did not delete the entire content. However, it was missing after a certain point.
So I cloned it again and noticed HTML errors in your blockquote element. The content was deleted after this element.
After I fixed HTML errors on the second cloned page, no content was deleted.
If any other pages behave like that, you need to check every block where you used HTML tags and see if they are not: placed in the wrong place/unclosed/misspelled.
Thanks
Thanks for doing it.
The problem is that the content disappeared as I was trying to fix the html errors. Could you tell me if you cleaned the HTML while in the Be Builder?
The Blockquotes was done a few years ago and worked fine before the Be builder was introduced.
I will copy the page you cloned on my original website.
I used the backend builder to edit the blockquote.
Best regards