I had chosen one of your pre-build themes, but the page or content is not updated when I try to edit something. when I click on update the update button keeps scrolling.
you can see the image.
Please share with us your PHPINFO file. It's really necessary right now.
If you do not know how to do it, please check this topic:
here it is: https://theagatestones.com/phpinfo.php
Your server settings are fine.
Please, turn off all of the plugins, refresh your cache, and check if the problem persists.
Moreover, if you use a child theme, switch to parent, and recheck it.
If this will not help please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Please attach a link to this forum discussion.
I'm sending you my access please check and make the corrections or let me know if I can do it myself.
Sorry, I forgot to ask about the FTP access.
Can you send it like previously through the contact form, with the link to this forum discussion, please?
Sorry, I don't get about FTP?
We need your FTP credentials (server, username and password) to check the files of yours - send them, like you did with wordpress dashboard access, you will surely find these missing credentials on your hosting dashboard.
I tried to create a new page and it's done but still not able to edit prebuild pages.
check your inbox already shared FTP credentials.
Sorry, but we didn't get any message from you yet.
Please check your mail inbox for our response. Look also inside the spam folder.
If you don't have any message from us, please send your login credentials again.
Be sure that you sent all of the required information mentioned in the previous message.