trouble updating the plugins
edited May 2022 in Updates & Changelog
Hi I am having problems to update the plugins:
Could you please tell me what could the problem be?
"Downloading update from https://api.muffingroup.com/plugins/download.php?code=511499b1-9201-4f4c-a1cc-30a5840d1212&plugin=revslider…
Unpacking the update…
Installing the latest version…
The package could not be installed. The package contains no files.
Plugin update failed."
This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.