I have a problem with the mobile site : https://isabellepotel.fr/
The hamburger is here but when we click on it, nothing happens. I tried to see with the options on responsive but nothing works. Can you help me please ?
Please, turn off all of the plugins, refresh your cache, and check if the problem persists.
Moreover if you use a child theme, switch to parent, and recheck it.
I don't have a child theme, i tried to desactivate all plugins but it's the same...
Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Please attach a link to this forum discussion.
Ok, i will open a ticket to my web hoster, maybe they can find the problem. If not i will fill the form for you :)
Thanks a lot
Ok, so we are waiting for your response. 🙂
Ok, they can't help me so i fill in the form with the link to this discussion and also the link to my wordpress dashboard.
Thanks a lot !
After disabling all of the plugins and clearing the cache it works for me.
Can you confirm? Disable plugins and remember to clear the cache.
I tried to do it but doesn't work for me... :(
Do you have any caching tools enabled on your server?
If yes, please, turn them off, and recheck it.
I have a plugin but a disabled all my plugins...
I mean i have a plugin for the cache but i disabled every plugin to check...
I do not mean the plugins but the caching tool on the server.
Sometimes servers have their own caching tools which can be disabled.
I have disabled the cache in my Cpanel but the same, it doesn't work when i disable all my plugins... :(
So we will need to take a closer look at your problem.
Please, send us your FTP access like previously through the contact form.
Remember to attach a link to this forum discussion.
I did it.
Sorry, but what you have sent me is not FTP but dashboard access.
Can you send me your FTP, please?
Ok, i will send you FTP access from the contact form.
I did it.
Sorry, but the FTP you have sent directs to the empty catalog.
Can you check that, and resend the access, please?
Ah ok, i 'm going to do it.
The PageSpeed enabled on your server was causing this issue.
After disabling it, the mobile menu works correctly.
YES ! Thanks a lot for your patience and support :)
You are welcome. I am glad I could help. 😉