Content from Website is missing after Updates from 25.1.9.1

ITSuedwestfalenGmbH

Hi,

after the update from 25.1.9.1, my homepages content is missing on the front-end.

The content is visible for about a second and then just vanishes, so I just get a big white space (as you can see on the second screenshot) instead of the content:

At the moment the page is looking as it should be because I installed an old backup.

Any suggestions what might happend here/ how to fix?

Thanks in advance!

Pablo

Hello,

Please share with us your PHPINFO file. It's really necessary right now.

If you do not know how to do it, please check this topic:

https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

ITSuedwestfalenGmbH

https://forum.muffingroup.com/betheme/discussion/comment/216025#Comment_216025

Hi,

here is the PHPINFO file:

http://wa-schulte.de/phpinfo.php

Thank you for your response!

Phil

Your server settings do not meet the Betheme requirements.

Please, contact your hosting provider to increase these values:

• max input time to 180
• max input vars to 5000

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

ITSuedwestfalenGmbH

Thank you for your reply!

We increased the values, but sadly we got the same result after updating the theme.

Phil

I have rechecked your website with Firefox, and Chrome, and the content is visible, even after a couple of minutes

Please, clear your browser cache, and check if the same thing happens then.

You can also turn off your browser extensions to see if it will work with them disabled.

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

ITSuedwestfalenGmbH

Yes, that is because we used a Backup after it crashed again.

It's the website from a costumer, which would cause problems it its broken.

Phil

Please create a copy of this website with the Duplicator plugin on the subdomain, update the Betheme there, and send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

You can register unlimited subdomains with one license key, as long as the main domain is registered under the same key.

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next

Phil

There is a custom CSS code that causes this issue.

I have temporary removed all CSS from Betheme -> Theme options -> Custom CSS & JS -> CSS, and the content shows correctly.

Please, navigate there and remove your CSS one by one to locate which is the root cause.

Thanks

Learn more: Video Tutorials | How To | FAQ Vote on what comes next