Plug in Installation not possible

drinnenunddraussen

Hi there,

I purchased the betheme plugin. I installed it a couple of days ago an everything worked fine. Today I undeliberately overwrote my homepage. I reconnected Wordpress to the page and wanted to install the betheme plugin again.

I tried the zip.file I used last time and then downloaded the "installable Worpress file only" as well

Both ways it says:

In English:

"The package could not be installed. No functional plugins were found.

Plugin installation failed."

I tried Chrome and Firefox. Both browsers had the same problem.

What can I do?

Thanks in advance

Phil

Hey,

This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).

After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.

Thanks

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drinnenunddraussen

Hey Phil,

thanks a lot for your quick response.

I de-registered my license key as you proposed via http://api.muffingroup.com/licenses/

I couldn't reenter the license manager again reading:

"The purchase code has not been used to register Betheme or the username does not match the purchase code."

When I want to reinstall the plug-in again, it still didn't work.

What do you mean with "register it again on your domain through the BeTheme -> Dashboard"?

I'm embarressed to ask but where do I find the BeTheme -> Dashboard?? Is it at envato market where I bought the plug-in?

Thanks in advance

Christopher

Phil

Sorry, I just noticed that you are trying to install Betheme through the Plugin tab.

Betheme is not a plugin but a theme, so you should install it through Appearance -> Themes.

Please check our documentation about the installation steps:

https://support.muffingroup.com/documentation/installation-updates/

Thanks

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drinnenunddraussen

Oh wow...

Sorry, now I feel really stupid :D

Thanks so much for your help on this.

Phil

Do not worry, I am glad I could help.

If I can help with anything else, please, let me know.

Thanks

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