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Update is not possible

I wanted to update Revolution Silder. This was not possible on my side and now there is only the name of the slider, but it is no longer displayed. Also the update of BeTheme is not possible. Help!

Comments

  • Hi,

    Is there any error message when you try to update your Betheme/Slider Revolution?

    If yes, please, tell me what it says.


    Thanks


  • An error occurred while updating Betheme: The package could not be installed. The package does not contain any files.

    The same message appears with revolution slider.

  • This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.

    If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).

    After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.

    Thanks

  • Thanks for the guidance and help. Now everything works again.

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