Side Cart (animated cart from right) not working properly
I'm using the clothing store theme, when I enable cache from the theme options the side cart not working properly, when I visit my main page it gets cached, then I open any product, then add it to the cart, it gets updated into the side animated cart, but when I visit the main page again the side cart gets empty, this is happening on every page which gets cached, I really need cache enable for better performance, but this issue is not bearable, please check at your end too, and get me the solution.
Waiting for your reply
Anyone please reply
Sorry, but you wrote beyond my working time and I was not able to answer you.
I was able to reproduce this issue in my environment and passed this info to the dev team.
We will fix it as soon as possible.
Thank you so much for the reply, waiting for the solution.
Hi Phil, Any update on this?
There is a new update available.
Please, update your Betheme, and all should be fine.
Thank you so much, I'll check
Hi Phil, This issue was resolved, but now it is happening again, Please check.
Hi Phil, I have checked there is an update coming from betheme, After updating the theme this issue is resolved again.
Good to hear that it is working properly.
Hi Phil, The issue is happening again, I've checked it multiple times, the side cart is working properly for some time, and then it gets cached and stopped working, then I need to clear the browser cache, then it starts working again, please check this issue in detail as it is bothering my customers.
Can you send us a link to your website? I tested it with the latest version on my website and it works correctly.
Whenever an update of any plugin or theme comes, the side cart stopped working, and when I update it, it gets working again, please check your end too.
Are you using any additional caching tools?
Please, turn off all of the plugins, refresh your cache, and check if the problem persists.
Moreover, if you use a child theme, switch to parent, and recheck it.
No, I'm not using any additional caching tool, Also I have checked all these, the problem only occurs when any update comes, either of any plugin or any theme, When I update it, side cart working again
Please, send a link to your website, so we can take a closer look at it.
Hi Phill, this is my website link https://ameera.com.pk/, but please check it with your end, the side cart is not working properly, please tell your team to do a proper QA on this, as it stops working randomly. I don't know what is the reason, but I'm facing this issue randomly.
Sorry, but we could not replicate this issue in our environment or your website.
Can you please check if the same thing happens for you with a different browser and also another device?
Also, you can tell me what environment you are using (browser and OS).
I've checked all the browsers, where I never opened any website, but the issue is still there.
I'm using a browser, also if you can check it with one thing, whenever any update is coming like any of the plugin updates comes, the side cart stops working, and when you update all the required plugins or updates, it gets working again.
You can check with this method, I'm sure it will replicate within your environment too.
Still without luck.
Are you able to record a video, put it on some video hosting, and send it to me, please?
Maybe I am missing something, or I will notice what could be wrong on the video.
Please check the videos
I have checked your website with three different PCs (one with Windows, two with MacOS), with chrome, firefox, and safari, and everywhere your sidecart works correctly.
On your videos, I only noticed that you have the active LiteSpeed cache plugin, which could be the root cause, so you can check if the same thing happens if you deactivate it.
You can also contact your hosting provider, and ask if you do not have any caching tools enabled on your server.
I'm managing my hosting, and there is no other cache plugin except lite speed cache, also I need to enable the cache plugin for website optimization because without a cache plugin the website loads terribly slow, there isn't any way that you can fix your side cart? why does it get cached randomly? everyone wants their website loads fast. Other than the side cart everything works perfect, please fix this issue it would be great.
But did you try to disable this plugin for a while for troubleshooting?
Unfortunately, I cannot locate the source of this problem to resolve because, as I mentioned in my previous message, I cannot replicate it in various combinations of OS and browsers, and your website works fine.
You can send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, to check what might be the reason, but I doubt find anything.
Please attach a link to this forum discussion.
Yes, I tried, it seems the issue is with the plugin, but Phill the site is working slowly, can your team do some work on site optimization? so we would not need to use any optimization plugin. Please ask your team for this.
In the theme options, you can already find settings for optimization.
They are in the performance tab.
Also, please, check the following link. There you will find instructions about how to improve the loading time for your website.
Following the tips mentioned in this guide should make your website faster.