difficulty to update by using Bebuilder

charleslo123

hi there, I always not able to update pages by using Bebuilder. The situation is no response after clicking update. Then I need to reload and then modify again. Normally after doing once successfully updated, its not able to update again. Could you help me figure out this problem?

This is the third time I bought BETHEME and never have this problem. Thanks a lot

Phil

Hello,

Please share with us your PHPINFO file. It's really necessary right now.

If you do not know how to do it, please check this topic:

https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/

Thanks

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charleslo123

hi there, phpinfo as follow: https://ahfc.com.hk/phpinfo.php

Thanks a lot.

Phil

You have low max input time and max input vars values set on your server.

Please, contact your hosting provider to increase these values:

• max input time to at least 180s
• max input vars to at least 5000

Thanks

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charleslo123

hi there, i have already increased the max input time and vars but the problem still not be able solved. Please provide solution.

Phil

Please, turn off all of the plugins, refresh your cache, and check if the problem persists.

Moreover, if you use a child theme, switch to parent, and recheck it.

If this will not help, please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Thanks

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