Uncropped Images on Tablet and Mobile

mchadwick171

Hi,

In Appearance -> Customize -> WooCommerce -> Product Images, I have set all three device views (desktop, tablet, and mobile) to uncropped. However, this setting does not appear to be taking on any type of device. Strangely enough, it used to work on desktop (image appeared correctly as a 5 by 7 portrait) and it doesn't anymore. How would I fix this?

Thanks!

https://awaywithmeredith.com/shop/

Pablo

Hello,

Can you check, if it start to work correctly when you will switch the theme to other? Like twenty-twenty or other default one.

Thanks

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mchadwick171

Hi, thanks for your response. Wouldn't switching themes remove all the custom edits I've made on BeTheme so far? Custom CSS and settings?

Phil

Hi,

No, it will not remove anything because all the information is stored in the database.

You can also try the following: go to Betheme -> Theme options -> Shop -> Product list, and change the Image width to Old - 600px.

Thanks

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mchadwick171

Thanks, I gave it a shot but it didn't change anything.

Phil

Yes, most likely you do not have the most current version.

Please, update it, and this option will appear.

Thanks

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mchadwick171

Yes, I updated BeTheme to the most current version. Unfortunately, like I said, changing the setting didn't make any difference.

Phil

Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Thanks

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mchadwick171

Okay, just sent! Thanks for your help.

Phil

It seems to be a Betheme issue.

I have passed it to the dev team because we need to take a closer look at it.

Best regards

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mchadwick171

Okay, thanks for your dedication to helping me resolve this!

Phil

The update fixing it will be released next week.

You can fix it on your website by modifying two files:

• wp-content/themes/betheme/functions/builder/class-mfn-builder-woo-helper.php

in that file replace the whole "if" with this code:

$output .= woocommerce_get_product_thumbnail();

/wp-content/themes/betheme/functions/theme-woocommerce.php

in that file replace the first whole function with this:

function mfn_woo_support(){

	$thumbnail_image_width = mfn_opts_get( 'shop-image-width', 800 );
	$single_image_width = mfn_opts_get( 'shop-image-width', 800 );

	if( 'modern' == mfn_opts_get('shop-product-style') ){
		$single_image_width = 1200;
	}

	add_theme_support('woocommerce', array(
		'thumbnail_image_width' => $thumbnail_image_width,
		'single_image_width' => $single_image_width,
	));

}
add_action( 'after_setup_theme', 'mfn_woo_support' );

Thanks

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