Appearance, connected user or private mode

healthcubeinfo

Hello,

I don't understand, my website design is not the same given I am a connected user or in a private mode and not connected. As an example, you can see my footer is not the same :

Thank you,

Paul

Phil

Hello,

Please, turn off all of the plugins, refresh your cache, and check if the problem persists.

Moreover, if you use a child theme, switch to parent, and recheck it.

Thanks

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healthcubeinfo

Hi, I did what you suggested but it is still the same issue, I have the parent theme.

Thanks

Paul

Phil

Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Thanks

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healthcubeinfo

Hi,

I have sent the email,

Thanks,

Paul

Phil

One of your plugins causes this problem.

I have deactivated all plugins we do not support, and the Footer looks the same when you are logged or not.

Best regards

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healthcubeinfo

Thank you very much. I just don't get why my footer looks like this when I created this with the BeBuilder :

Thank you,

Paul

Phil

You had misconfigured URLs in Settings -> General.

I have fixed it, on your website, like in the following article:

https://support.muffingroup.com/faq/bebuilder-content-different-from-frontend-missing-styles/

Thanks

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healthcubeinfo

Thank you for your help but now it looks like I can't edit my header anymore, it seems that my mega menu is not recognized by the Builder ?

Thank you,

Paul

Phil

There was an issue in the theme files which we resolved on your website.

Can you check that, please?

Thanks

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healthcubeinfo

Hello I still have the same issue,

Thanks,

Paul

Phil

Please clear your browser cache, and recheck it.

I have reentered your dashboard and the template is working correctly.

Best regards

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