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Error: Envato Username does not match provided purchase code.

Hi. when i got this error when im Validating my purchase code at my profile at this address:

https://forum.muffingroup.com/betheme/profile

error: Envato Username does not match provided purchase code.

Comments

  • excuse me the error is :Support period date from provided license key is older than already existing one in database! for my license

  • Hi,

    Did you buy a new license, and in the support verify period you put it, and it is showing this message?

    Can you describe greater the steps you do, please?


    Thanks

  • yes i have bought 2 licenses from two different accounts. one of them is new that im talking to you and one is expired support(m_abed). when im validating my support period , the error raised. if its not important , no matter

  • Did you change your username on envato/themeforest? It could be caused because of that.

    Also, can you tell me, if both licenses are visible on your themeforest profile?

    thanks

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