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Cannot update page - Editor taking very long or not load at all

Hello.

I downloaded one of your pre-built websites, however, when trying to edit the page it gives me a message that many items have been deprecated. In addition, it takes very long to update the page.

Please email me in order to send you the credentials in order for you to view the backend of the website.

Thanks!

Comments

  • Hello,

    Please share with us your PHPINFO file. It's really necessary right now.

    If you do not know how to do it, please check this topic:

    https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/

    Thanks

  • edited August 25

    Hello and thanks for your reply.

    • The file has been created already
    • The website is giving me a lot of problems
    • Becomes unresponsive frequently
    • I cannot use the BE builder to update the website. I'm only able to use bakery.
    • It takes forever to add images
    • I already increased the PHP limit - see file attached
    • Also notice that the border is not displaying correctly. Completely different from how the website displays in the preview. See file attached


    Let me know if I need to do anything else.

    Thanks!

  • Sorry, but I do not see the PHPINFO file in your messages in this discussion.

    However, it would be best if you send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.


    Also, you can read what deprecated means under the following link:

    https://support.muffingroup.com/faq/what-deprecated-in-the-bebuilder-means/


    Thanks

  • edited August 26

    Hello and thanks for your reply.

    I send the ftp info along with the phpinfo on the private message as you suggested.

    I also have the following issue.

    After editing the home page , when previewing the page, it displays another page, and not the home page. Can you tell me if there is a setting that I need to do in order to avoid this issue? Please help.

    Your help is greatly appreciated.

    Thank you!

  • You have still low max input time and max input vars values on your server.

    Only local values were increased, but the master ones are the ones that suppose to be increased.

    Please, contact the hosting provider, and ask to increase them:

    • max input time to at least 180
    • max input vars to at least 5000


    Also, you sent me only FTP access, but you did not attach the WP dashboard access.

    Please, increase the master values, check if the problem persists, and if it will not help, send a private message with your WP dashboard access (remember to attach a link to this forum discussion)


    Thanks

  • I am so upset! I used BETHEME in the past without any issues, now it just simply not loading or not working at all. I tried increasing the values, and all sort of things to make it work and it just didn't. I don't have a choice but to request a refund. Kindly please issue a refund since I am not able to work with the theme at all. Thank you.

  • Hello @irmarieg,

    Please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact

    Notice!

    Please attach a link to this forum discussion.

    Thanks

  • Hello. I requested a refund for my theme. I was not able to use it at all. Who do I need to contact for a refund? Kindly reply. Thanks!

  • For a refund, you have to contact us privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact

    Thanks

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