Browser remains frozen after update to v26.4.0.8

MagazzinodelParquet

Hi there,

further to the following thread https://forum.muffingroup.com/betheme/discussion/64855/shop-catalog-image-non-supported-by-woocommerce-v6-8-2/ we have updated your theme from v26.4.0.7 to v26.4.0.8.

The problem reported in the thread has been resolved, but another one has appeared: now every time you try to edit a page the browser remains frozen and does not allow editing.

This happens with Google Chrome, Chromium and Brave, while it seems to work with Firefox.

We have already tried deactivating all plugins, but the problem is not resolved.

I will send you a private contact again with the login credentials.

Thanks,

regards

Pablo

Hello,

Please, turn off all of the plugins (leave basic woocommerce plugin turned on only), refresh your cache, and check if the problem persists.

Moreover if you use a child theme, switch to parent, and recheck it.

Thanks

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Pablo

On which page does it appear?

I was able to edit your page successfully on Chrome browser.

thanks

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MagazzinodelParquet

Hi there,

I also tried Chrome in incognito mode, and with all browser extensions disabled, but the problem remains.

If you try to change the home page, the browser loads everything, but e.g. doesn't allow you to scroll, it remains as if frozen..

Thanks,

regards

Pablo

I wanted to send a video here, but I'm not sure if you want to publish your website look/website address here.

I tested it on chrome and firefox, works fine on BeBuilder and BeBuilder Block (backend), without freezeing, I was able to edit everything.

Do you have any steps to recreate it? On which OS do you work?

Thanks

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MagazzinodelParquet

Thank you, I have no particular steps to recreate the problem..

I am using Ubuntu 18, and the problem occurs with all browsers that I have installed (Chrome, Chromium, Brave, Firefox).

All browser extensions are disabled.

But before the theme update everything worked fine.

This is my video https://transfer.sh/NNv9b0/Screencast-2022-09-06-12-31-47.mp4 .

If you want to send me your video, maybe always upload it to https://transfer.sh, so in 14 days it will be deleted automatically.

Thanks

Pablo

Well, the video you sent is not working too, the file is corrupted.

See how it looks on my side:

https://transfer.sh/KDnIhe/Screen%20Recording%202022-09-06%20at%2013.24.53.mov

thanks

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MagazzinodelParquet

I've tried this, but I don't find any errors in the log file:

$ ffmpeg -v error -i Screencast-2022-09-06-12-31-47.mp4 -f null - 2>error.log

You should still be able to check it online without having to download it, or eventually you can download it and then convert it with some online service like https://cloudconvert.com/mp4-to-mov .

In any case, i saw your video: if I click "Edit with BeBuilder" in the list of pages, everything works for me too, the problem happens when you click only "Edit".

Thanks,

regards

Pablo

Did what you do, still no further results.

https://transfer.sh/np1rAR/Screen%20Recording%202022-09-06%20at%2015.34.17.mov

Is there any possibility to test it on other device?

Thanks

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MagazzinodelParquet

Hi,

I have tried with Windows inside Virtualbox and it works correctly.

While with another PC always with Ubuntu, it doesn't work.

I also tried turning off Ubuntu system animations, but it doesn't change anything ..

If you can also check if there is a theme compatibility issue with Linux, it would help me a lot.

Thanks again,

regards

Pablo

Well, we do not have any ubuntu pc/laptop, I have it installed on my pc in my house, so I'll test it there.

Can you wait a little bit?

thanks

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MagazzinodelParquet

Ok, i'll wait you.. thanks!