Impossibile to update the theme
I have some layout problems in my website so i try to update my theme, licence code: do-not-post-license-key-on-public-forum
But if i try to update the theme an error appears: The package cannot be installed. The package does not contain any files.
The website is: www.ingroviavio.it
How i can solve it?
Thank you
Comments
Hey,
This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
Thanks