We have tried updating the theme a couples times but no luck. We get this error.
Our license seems to be registered.
This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.
Thank you for your comment. We had transferred the site to a new domain and the site seems to be registered on the old one. So what is the correct process of changing that without breaking the site? I'm not sure I understood.
Yes, that is correct.
None of the steps mentioned in my previous message will break your website.