Error code when install and activate pre-built site
Hello, I hope you can help me!
I just purchased your theme and wanted to install it.
When I activate the demo theme "it service" it shows an error code and the installation never stops. (see attachment)
Can you help me with this problem? Thank you in advance!
Best wishes, Jennifer
Comments
Hello,
Please share with us your PHPINFO file. It's really necessary right now.
If you do not know how to do it, please check this topic:
https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/
Thanks
Hello,
thank you for your response.
Here the link: https://www.eb-aunitz.at/phpinfo.php
Should I send you my wp backend login?
Thank you in advance!
Your server settings seem to be fine.
Please send us WordPress dashboard access and FTP privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Can we test installing this demo, and reset your database?
Notice!
Please attach a link to this forum discussion.
Thanks
Hello,
thank you for your fast response. I just sent you the logins.
Yes you can install the demo "it service" and reset database :)
Best wishes
We have checked the logs on your FTP, and there is not enough memory on your server.
/logs/2022/09/28-error.log
Please, contact your hosting provider to resolve this.
Best regards
Hello,
I contacted my provider and now the memory problem should be solved.
I just wanted to import the prebuild site, but it doesn't seem to function either...
Could you check this?
Thank you!
Hello,
now it works fine - it took just some time ;-)
Thank you for your help!
Best wishes, Jennifer
Glad I could help. 😉
Also, I encourage you to check our Facebook group, where you can talk about Betheme and confront your experience with others:
https://www.facebook.com/groups/betheme/
Best regards