failed update
Hi,
I am trying to update BeTheme on one of the websites I have.
So for this one: https://vfs-campus.de/
It says the Theme Update:
Updating Theme Betheme (1/1)
Downloading update from https://api.muffingroup.com/theme/download.php?code=790c696a-3039-48e3-b1ef-0d56807817c8…
Unpacking the update…
Installing the latest version…
Theme update failed.
Maybe you can help to check this? Because also Slider revolution stopped working immediately after. I already sent login details to contact :)
Comments
Also, I installed the Events calendar (your support recommended to use this because it is supporter) and maybe because of theme update failure, it does not work too: https://vfs-campus.de/events/
Hey,
This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.
About the events calendar plugin, I suggest checking the following video tutorial:
https://support.muffingroup.com/video-tutorials/how-to-use-the-events-calendar-with-betheme/
Thanks
So that means I have to deregister my theme and register it again and it will work again?
Please can you answer, it is a sensitive matter, our website isn't working now after the update
Also, for vfs-campus.de the suport is still valid till: 2023-02-08
Yes, that is right. Please, follow the steps described in my previous message.
We send answers on the forum 3 times a day, at 12 PM, 2 PM, and 4 PM.
Best regards