Unable to update

pescecomunica

Hi!

I can't update Betheme version from 26.4.0.7 to 26.5.0.4.

This is the error: "There was an error while updating Betheme: The package cannot be installed. The package does not contain any files".

My Theme is registered.

How can it be solved?

Thanks!

Phil

Hey,

This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).

After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.

Thanks

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pescecomunica

Hello and thanks for the reply.

I used the license to design the test site. I have now deleted the purchase code from that test site and entered on the site which is now online.

I also tried clicking on the link (http://api.muffingroup.com/licenses/) but I don't see the license for this site.

What can I do to fix?

Thanks again

Phil

Did you deregister and register again your license key in Betheme -> Dashboard, as I described in my previous message?

If yes, please send us WordPress dashboard access and your license key privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Thanks

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pescecomunica

Hi!

We didi it.

In order to give you the dashboard access, we need your email addres to create a temporary user.

Thank you

Phil

For the user creation in WP, you can use a dummy email that does not exist, like, for example, [email protected].

Thanks

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pescecomunica

Thank you very much!

We sent the email thru the contact form : )

Phil

You did not attach your license key code.

Please, send it like previously through the contact form, and remember to attach a link to this forum discussion.

Also, please change the user language for the account you create for me to English. I could not reach the edit of the profile you created for me.

Thanks

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pescecomunica

I'm sorry!

I just sent what you requested.

Thanks

Phil

I have deregistered the license through Betheme -> Dashboard and registered it again, and the update worked.

Please, check that.

Thanks

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pescecomunica

Hi!

Now everything is up to date. When there are further updates it will check if it works.

In the meantime, thank you very much : )

Phil

Always happy to help. ?

If you have any other questions or problems, do not hesitate to contact us.

Best regards

PS.

I encourage you to check our Facebook group if you have not done it yet. You can talk there about Betheme and confront your experience with others:

https://www.facebook.com/groups/betheme/

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