Can't upload any theme or even start from scratch????

Hi,


I just purchased the theme, but I can't even use it, when I choose a pre-build them, it stuck at content, so I tried to make the font from scratch, but with this option, I always get "Ooops... Error 404 We are sorry, but the page you are looking for does not exist."

Could you please assist me with this, this is URGENT!!

PS: Here is the link of the website https://fontingo.com/


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